Privacy Policy

PupToPark (“we,” “our,” “us”) values your trust and respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website (puptopark.com), mobile applications, and services (collectively, the “Services”). By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our Services.

1. Information You Provide:

When you create an account, book services, or communicate with us, you may provide the following types of information:

- Personal Information: Name, email address, phone number, billing address, and payment details.
- Dog Information: Details about your dog(s), such as name, breed, age, health information, and behavioral notes.
- Communication Details: Messages sent through our platform or to our support team.

2. Information We Collect Automatically:

When you use our Services, we may collect:

- Usage Data: Information about how you interact with our website or app, such as pages visited, time spent, and features used.
- Device Data: Information about the device you use to access our Services, such as IP address, browser type, operating system, and mobile device identifiers.
- Location Data: With your consent, we may collect your location to suggest nearby dog parks and services.

How We Use Your Information

We use the information we collect to:

- Provide, maintain, and improve our Services.
- Facilitate bookings, payments, and communications.
- Personalize your experience, such as recommending dog parks or consultants near you.
- Send updates, promotional materials, and service-related communications.
- Monitor and ensure the security and functionality of our Services.
- Comply with legal obligations and enforce our terms.

How We Share Your Information

We do not sell your personal information. We may share your information with:

- Service Providers: Trusted third parties who assist us in operating our platform, processing payments, or providing customer support.
- Consultants: Dog park consultants or caregivers you book through our platform.
- Business Partners: Partners who collaborate with us to enhance your experience.
- Legal and Regulatory Authorities: When required to comply with laws or to protect the rights and safety of PupToPark, its users, or others.

Your Choices

- Account Information: You can access, update, or delete your account information by logging into your account.
- Communication Preferences: Opt out of promotional emails by following the instructions in those messages.
- Location Data: Manage location permissions through your device settings.

Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no data transmission or storage system can be guaranteed to be completely secure. Use our Services at your own risk.

Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be effective as of the date specified at the top of this page. Continued use of our Services after changes are made signifies your acceptance of the revised policy.

Thank you for trusting PupToPark to provide you and your furry friends with exceptional service!