Frequently Asked Questions

1. How does PupToPark work?

PupToPark connects dog owners with experienced dog park consultants who provide services like group or solo park visits, walks, daycare, and overnight boarding. Simply sign up, browse available consultants in your area, and book the service that suits your pup’s needs. Our app makes scheduling, communication, and payments seamless and secure.

2. What happens when I book a service?

Once you book a service, here’s what happens:
- Confirmation: You’ll receive a confirmation email and notification in the app.
- Communication: Your selected consultant will reach out to discuss details, such as your dog’s preferences and special requirements.
- Service Day: Your consultant will pick up your pup and provide the care or activity you’ve booked.
- Updates: You’ll receive real-time updates, including photos and progress reports.
- Payment: Payments are processed automatically through the app after the service is completed.

3. Can I book group or solo park visits?

Yes, you can choose either option:
- Group Visits: Great for socialization! Your dog will join a group of compatible pups for supervised playtime at the park.
- Solo Visits: Perfect for dogs who prefer one-on-one attention or need a quieter experience.

4. What other services does PupToPark offer?

- Dog Walks: Schedule walks tailored to your dog’s energy level and needs.
- Doggy Daycare: Full-day care with engaging activities and plenty of attention.
- Overnight Boarding: Safe, comfortable, and loving care when you’re away overnight.

5. How does PupToPark ensure safety?

Safety is our top priority. Here’s how we ensure your pup is in good hands:
- Background Checks: All consultants undergo thorough background checks using trusted providers like Checkr to ensure they meet our safety standards.
- Training: Consultants complete training on dog behavior, safety protocols, and best practices.
- Insurance: Our services include insurance to cover unforeseen incidents during care.

6. What is PupToPark’s refund policy?

We strive to provide the best experience, but if you need to cancel, here’s our refund policy:
- Cancellations within 24 hours of booking: Full refund.
- Cancellations more than 48 hours before the service: 50% refund.
- Cancellations less than 48 hours before the service: No refund, as consultants prepare in advance to care for your dog.
If you’re unhappy with a service, please contact our support team, and we’ll work to make it right.

7. Why is PupToPark the best app for getting your dog exercise and socialization?

PupToPark is designed with your dog’s happiness and health in mind. Here’s why we stand out:
- Tailored Services: Choose from group or solo activities to suit your dog’s personality.
- Expert Care: Our consultants are trained to provide safe, enriching experiences.
- Convenience: Easy scheduling, updates, and payments all in one app.
- Community: Your dog gets to socialize and thrive in a supportive environment.

8. Why is PupToPark the best way to make a living with dogs?

PupToPark offers an unparalleled opportunity for dog lovers to turn their passion into a profitable business:
- Flexibility: Set your schedule and choose the services you want to offer.
- High Earnings: Take multiple dogs to the park at once and get paid for each.
- Support: Access training, tools, and resources to help you succeed.
- Community Impact: Build connections with dog owners and improve the lives of pups in your area.

9. How do I become a PupToPark consultant?

Becoming a consultant is easy:
1. Sign up on our website or app.
2. Complete the background check and training process.
3. Set your availability and start accepting bookings.
4. Earn money while doing what you love—spending time with dogs!

10. How does PupToPark match dogs for group activities?

Our consultants carefully evaluate each dog’s size, temperament, and energy level to ensure group activities are safe and enjoyable for all participants.

11. What if my dog has special needs?

No problem! PupToPark consultants are trained to handle dogs with unique requirements, including dietary restrictions, medication needs, and behavioral challenges. Just provide details during booking, and we’ll ensure your dog receives personalized care.

12. How do I contact support?

If you have questions or need assistance, our support team is here to help. Reach out to us via:
- Email: support@puptopark.com
- Phone: 833-787-7275 (833-PUP-PARK)
- Live Chat: Available through our app and website during business hours.

Have more questions? Explore our app or contact us directly—we’re happy to help!